Effective date: March 28, 2025
At Critter Couriers, I strive to ensure your satisfaction with our pet transport, pet sitting, and dog walking services etc. If something doesn't go as planned, here's how our refund policy works:
1.) Cancellation by You
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Pet Transport: Full refund if canceled 72 Hours before the scheduled pick up. 50% refund for cancellations within 48 hours and not before 24 hours. No refund if canceled 24 hours notice or sooner.
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Pet Sitting: Same policy as the pet transport policy is.
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Dog walking Full refund if cancelled 48 hours or sooner notice. No refund if given less than 48 hours notice.
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Extra Service: For a service not listed on here the same rules apply as the Pet taxi/Pet sitting policy is
2.) Cancellation by Us
If we cancel a service due to unforeseen circumstances (e.g weather/serious illness/car crash) You'll recieve a full refund or a option to reschedule at no extra cost.
3.) Service Issues
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If you're unsatisfied with a service (e.g pet transport delays, sitting or walking not meeting on agreed terms), contact us within 2 days. We'll review and may offer a full or partial refund, or a service credit, at our discretion.
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Refunds are not available for pet behavior issues beyond our control (e.g aggression, refusal to be transported)
4.) How Refunds Are Processed
Refunds are issued to your original payment method within 10 business days of approval.
Non-refunded amounts (e.g partial cancellations) may be offered as credit for future services.
5.) Contact Us
To request a refund or discuss an issue, reach out at crittercouriers@gmail.com . Please include your booking details and a brief explanation.
6.) Policy Updates
We may adjust this policy as needed. The latest version will always be posted here.